How to Switch Propane Providers

500 gallon propane tank

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Imagine going a day or two without this essential energy source. How about overpaying for it, especially when you have a high daily consumption?

This is definitely anybody’s nightmare, and it may signal time to switch propane companies. Unfortunately, some propane providers don’t realize how crucial a continuous and convenient propane supply is.

Poor customer service, outrageous pricing, or interrupted propane supply – these are signals not for enduring but to switch propane companies.

Would you like to save money on your propane costs? If so, you’re in the right place! Click here to get 100% free, no obligation quotes from propane dealers in your area.

But how much of a hassle is the switch? In this article, we’ve elaborated everything on how to switch propane companies. We guide you on the considerations and costs of switching propane companies.

Determine Who Owns Your Propane Tank

Homeowners own or lease propane tanks from a propane delivery company. Switching propane companies is inexpensive and easy when you own a propane cylinder. A customer-owned tank requires a few phone calls to stop service and restart supply with a new propane company.

Some clients lease propane cylinders because leasing reduces long-term costs and simplifies maintenance. However, such an arrangement hinders a straightforward change of propane providers because the propane company owns the tank. Leasing adds a few more considerations when switching. What happens to the propane cylinder? These options exist for the company-owned propane tank:

Uninstall: The leasing company sends their representatives to retrieve the propane cylinder. Ask for credit for the propane that is still in the cylinder. The new company leases and handles propane tank installation.

Purchase: You can buy the propane cylinder from your propane provider, eliminating the need to change existing propane tank and find a new tank. This option has a significant upfront cost. Once you buy the tank, you can own or resell it to the new propane company.

Transfer ownership: Your new propane company can buy the tank from your current propane provider. The new propane company evaluates the cylinder’s condition before sanctioning the ownership transfer. You continue to lease the tank. These direct ownership transfers aren’t common when switching propane companies.

Check For Cancellation Fees

a writing machine with a cancel signature

Some providers allow customers to cancel or terminate propane service contract without any fees or penalties. However, check your agreement to confirm whether there are terms for terminating it. For example, verify if you have a ‘contract term commitment’ stipulation. This term shows you’ve agreed to get propane supply and services from a provider until a set date. If this date isn’t far away, wait a few weeks to avoid a termination fee.

Waiting might not be an option when there’s much time before the contract’s lapse date or you’re getting unbearable services. Terminating the propane contract for about $100–$300 makes more sense. A propane service can waive the cancellation fees when you explain your reasons for the termination.

Change Your Delivery Schedule

Homeowners choose between automatic or will-call propane delivery options. Customers prefer automatic delivery because it is predictable and reliable. Once the propane company determines a client’s usage pattern, they schedule propane deliveries to ensure the customer has a consistent supply. This arrangement is free, but you complete a form to activate it.

A will-call delivery schedule gives a customer control over when propane deliveries happen. You call to schedule the propane delivery. It suits part-time occupants. If you don’t plan the order, you may run out of propane. A last-minute delivery also attracts an extra charge.

But a will-call propane delivery suits you when you’re switching propane companies. Avoid asking for a refill close to when you’re changing propane providers. If you have automatic propane delivery, cancel it when contemplating a change. Go online or call to change from auto-delivery to a will-call delivery schedule.

Underground vs. Above Ground Tanks Affect the Switch

Some houses need 2–3 of the standard above-ground propane tank cylinders. They pipe them together to supply sufficient propane for their heating and cooking requirements.

Underground propane tanks are at least 500 gallons. The smallest underground tank fuels a home up to 3,500 square feet. Larger homes require bigger underground propane tanks (1000–2000+ gallon underground cylinders).

The installation option affects the costs of propane company switch. For example, you spend more to remove an underground propane tank. Specialized equipment and professionals also handle the propane tank better, which adds to the retrieval expenses. You incur fewer costs to disconnect and move an above-ground tank. Replacement costs for an above-ground propane tank are also lower.

Research and Switch To a Reputable Company

Switch to a more reliable propane provider by researching the propane company first. Review the company’s website to discover its services and objectives. The website can indicate their expertise, years of service, and contact information. Call, email, or text to verify any information.

Their responses and response time show whether they are reliable and efficient. For example, a propane company that takes too long to respond to your queries or messages might be unreachable whenever you need urgent propane refills.

Check a company’s reviews. For example, testimonials can tell you whether they have excellent customer service. If they sound too good to be true, they may be unreliable. If the business has hidden some reviews, stay away. If you know any past clients of the business, contact them. They can provide accurate feedback about the propane company.

If you want a new, reliable propane provider, use Compare Propane services. Compare Propane makes this transition smooth and hassle-free for you. Compare Propane directs you to propane providers who bid for your contract. The vetted suppliers will meet your propane needs with little or no trouble. You get a reliable propane provider at the lowest cost to you.

Don’t Just Consider Propane Prices

When you’re coming from a propane company that charges exorbitantly, it is easy to choose the cheapest propane provider. However, cheap propane prices do not equal a good supply. Some suppliers charge low prices to attract customers before billing them junk fees.

Exhaust Your Propane Supply To Avoid Pump Out Fees Before Switching

Avoid a pump-out fee by exhausting your propane supply before switching to a new propane supplier. Pump-out fees run into tens or hundreds of dollars. The common practice is that the propane tank should be more than 70% used (less than 30% full) when removed.

However, some propane companies have different standards. Check your propane contract’s fine print to discover its limits. For example, some propane providers prefer retrieving tanks over 90% used (less than 10% full).

Avoid Service Delays By Not Canceling Early

If you cancel your service early, you can have more than a few hours or days of interrupted propane supply. Some propane providers are malicious. For example, they refill your propane tank when you’re about to switch, hampering the change.

Some providers disconnect your setup before the new supplier sets up your supply. Time the cancellation and notification well to avoid such challenges. Consider the time it takes to agree on a deal with the new supplier and the time they need to set up the propane supply.

Switching Propane Companies Is Often Worth It

Switching propane companies can offer various advantages. You can enjoy a propane provider that provides an affordable package, excellent customer service, or uninterrupted supply. You’ll enjoy a convenient and reliable supply, allowing you to use propane for your essential or fun activities, such as cooking and heating.

Compare Propane makes the switch less problematic for you. Many reliable propane suppliers are on the lookout for potential clients. Once we list your business, many businesses will bid to support you through the switch. You can compare them and choose the most affordable option for you.


Step 1 – Determine who owns the tank
Step 2 – Make sure there is no cancellation fee at this time
Step 3 – Cancel auto delivery with current provider
Step 4 – Choose new company
Step 5 – Burn propane in your existing propane tank down to approx. 20%
Step 6 – Contact new company to place new tank and remove existing tank
Step 7 – Call your existing propane provider to pick up their tank

Visit this page for some FAQs on propane pricing and service.

Ryan McCabe

Ryan McCabe

Ryan is a home and small business energy expert, having overseen retail propane, heating oil, and HVAC services companies. On ComparePropane, Ryan writes about things that people should know when shopping for or using propane in their homes and businesses. 

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